Refund Policy

Libra24 sells digital books in PDF and EPUB formats. Because digital products are delivered electronically and can be accessed immediately after purchase, refunds are limited.

Refund eligibility

A customer may request a refund within 24 hours of purchase if the ebook has not been downloaded.

Refunds may also be considered in the following cases:

• The customer made a duplicate purchase by mistake.
• The wrong digital file was delivered.
• The download link did not work and our support team could not resolve the issue.
• The file was technically inaccessible or corrupted.

Non-refundable cases

Once an ebook has been downloaded, the purchase is generally non-refundable, except where required by law or where there is a confirmed technical delivery issue.

How to request a refund

To request a refund, customers must contact us at info@libra24.al within 24 hours of purchase. The request should include the order number, customer email address, and reason for the refund request.

Refund processing

If a refund is approved, it will be processed back to the original payment method. The time it takes for the refund to appear depends on the customer’s bank or card issuer.

Support

For any issue with a purchase or download, please contact us at info@libra24.al or call +1 (929) 696-1101.